Refund policy

RETURNS and EXCHANGES

Returns and exchanges will only be considered within 14 days of the item being delivered to you. If you ordered the wrong size by mistake, you will be able to exchange your item for a different size that is available. If you wish to return the item, please note that all shipping costs are non-refundable. A refund minus the shipping cost will only be given in circumstances where the store made an error that cannot be corrected. Otherwise, a store credit will be issued and will be good for six months toward the purchase of another item. 

To be eligible for a return or exchange, your item must be unworn, no exceptions. Unless a pre-paid return label has been provided, you will be responsible for paying the shipping cost to return your item. If you need to request a return or exchange, please contact The Journey Shop immediately at contact@saunyawilliams.com with details.